but how would I know because they never sent anything. They lied over and over and over again continuously put off and surreptitiously denied claims without contacting us to verify and see if we need to re-file. This is not only took money that we needed it put us behind on everything and then quite literally consumed all of my time dealing with waiting on hold multiple case numbers never being called back asking for the supervisor and supervisor advice not being accurate without a doubt the way this was handled was criminal

What the CFPB Record Shows About but how would I know because they never sent anything. They lied over and over and over again continuously put off and surreptitiously denied claims without contacting us to verify and see if we need to re-file. This is not only took money that we needed it put us behind on everything and then quite literally consumed all of my time dealing with waiting on hold multiple case numbers never being called back asking for the supervisor and supervisor advice not being accurate without a doubt the way this was handled was criminal

but how would I know because they never sent anything. They lied over and over and over again continuously put off and surreptitiously denied claims without contacting us to verify and see if we need to re-file. This is not only took money that we needed it put us behind on everything and then quite literally consumed all of my time dealing with waiting on hold multiple case numbers never being called back asking for the supervisor and supervisor advice not being accurate without a doubt the way this was handled was criminal has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called d, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but how would I know because they never sent anything. They lied over and over and over again continuously put off and surreptitiously denied claims without contacting us to verify and see if we need to re-file. This is not only took money that we needed it put us behind on everything and then quite literally consumed all of my time dealing with waiting on hold multiple case numbers never being called back asking for the supervisor and supervisor advice not being accurate without a doubt the way this was handled was criminal reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "housing costs and any extra money for essential necessities over the holiday weekend I called back again starting that Tuesday when reopened", and the single most common underlying issue is "no one would respond or help me do what I needed to do to get this resolved. I continued to reach out but it was highly unproductive. A couple of months later with no results".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but how would I know because they never sent anything. They lied over and over and over again continuously put off and surreptitiously denied claims without contacting us to verify and see if we need to re-file. This is not only took money that we needed it put us behind on everything and then quite literally consumed all of my time dealing with waiting on hold multiple case numbers never being called back asking for the supervisor and supervisor advice not being accurate without a doubt the way this was handled was criminal: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.